The Fail Whale Is Not Cute Anymore

by Ron on June 9, 2010

the Twitter fail whale error message.
Image via Wikipedia

For the last several days, Twitter has been slow or non-responsive frequently throughout the work day. If you use the web site, you get the cute picture of the fail whale and you are told the site is unavailable at the moment. After using Twitter for years, this is just getting old. Twitter has to find a way to deal with the number of users once and for all. The Fail Whale is just not cute anymore.

Twitter, like Facebook, isn’t just any service anymore. For many users it’s a legitimate business tool and if you’re using it for business, you need it to be available. Any cloud service is going to run in into problems from time to time, and if it were only on occasion, it wouldn’t be a problem, but this is chronic. Lately, we seem to be losing Twitter several times a day.

For those who say, it’s a free service, and I should just deal with it, I can’t accept that. If Twitter wants to be a grown-up, serious service, it has to behave that way. If it requires revenue, I’m sure many of us would pay a small monthly fee if it meant we were guaranteed up time. As it stands, this constant issue is long past fixing.  The fail whale is no longer acceptable. Time for Twitter to just work.

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{ 5 comments… read them below or add one }

1 Lisa Johnson June 9, 2010 at 1:08 pm

Hi Ron,

I couldn’t agree more. I do use twitter for business, both for my brick and mortar and to promote my blog and I’ve been denied twice today when I tried to post something.

So I went to FB, not my preferred milieu, but hey, I’ve got to learn FB sooner or later right?

Great post,


2 Lisa Johnson June 9, 2010 at 1:09 pm

Oh, and I’d be happy to pay a small monthly fee, as a business owner, to promote my services. Although I think it should always be free for individuals …


3 Ron June 9, 2010 at 1:17 pm

Hi Lisa:
I agree about the fee. Free for individuals and a fee for businesses. But you would have to get something for it, like it works, and I think they have to show it works better than it does now to charge.

As for Facebook, the two aren’t mutually exclusive. I use them both.

Thanks for commenting.

4 Morriss Partee June 9, 2010 at 2:14 pm

Having been on Twitter for many years now, I’m used to having it go down once in a while. But usually these would be very transient outages, and hitting “send” a few minutes later would work 99% of the time. Today it’s just down, down, down, down. I’m on twitter much less these days, yet it’s incredibly frustrating to not have it available when you want to reach out to folks, and especially when it goes down in mid-conversation!

5 Ron June 9, 2010 at 2:34 pm

Hi Morriss:
It has been rather frequent over the last week or so and seems to be getting worse not better, I’m afraid. And yes, it’s very annoying. Here’s hoping they fix the issue soon.

Thanks for your comment.

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